I'm a PhD psychologist, a speaker on positive psychology, optimism, humor, and change leadership, and author of "The Optimism Advantage," "They Shoot Managers Don't They?" "Leadership Truths One Story at a Time," "Making Humor Work," and "50 Tips for Speaking Like a Pro." I've conducted practical programs for companies such as IBM, 3M, NASA, Nintendo, Sony, Starbucks, Wal-Mart, and hundreds of hospitals, universities, and associations. I hosted a business television series, “Quality from the Human Side” and have co-hosted a radio program for KKZZ in Ventura, CA. Visit www.terrypaulson.com and www.optimismadvantage.com.